PHONE TREE
****************************************************************************************************************
ATM DEBIT
MO (Anyone NOT California, Washington, or Idaho) Eng or Span--- 877-337-1611
CA (California) Eng or Span---877-337-1606
NW (Washington State or Idaho) Eng or Span---877-337- 4231
******************************************************************************************************************************************************
Authorizations non-transparent---800-441-7106
Authorizations transparent---866-811-4102
Balance Transfer---888-305-6262
Billing Disputes Status---800-558-4801
Billing Disputes Representments---866-522-3256
Billing Disputes Our Department---866-266-0212
Business Card Services Cust Sat---888-449-2273
Business Card—Claims Only---800-651-4651
Checking---800-432-1000
Close Account Requests---800-421-2110
Credit Line increase---800-247-7975
Credit Protection---877-406-3742
******************************************************************************************************************************************************
Customer Assistance
Past Due >30 days---877-733-5734
Customer financial stress or payment arrangement requests---888-328-9458
Charge Off---800-475-2025
Bankrupt Notification, Brankrupt Status---888-702-1161
******************************************************************************************************************************************************
Customer Sat (direct to agent)---888-908-4950
Customer Sat (VRU)---800-421-2110
Estates/Deceased---877-767-9383
Fraud Claims Existing---877-826-0935
Fraud Claims Initation---866-344-8899
Fraud stat N---800-383-0618
Fraud suspicious caller---800-889-3967
Gold Option---800-892-8349
Online Banking---800-933-6262
Privacy Assist---800-516-9561
Retention---800-718-6072
Rewards Network---877-491-3463
World PointsRedemption---800-433-5662
******************************************************************************************************************************************************
Payment Address: PO Box 15019 Wilmington, DE 19850
Billing Inquiries Address: PO Box 982235 El Paso, TX 79998-2235
Billing Inquiries Fax---888-672-6262
International Fax---302-457-8346
******************************************************************************************************************************************************
SPANISH LINES
Spanish Line (initial disputes)---866-445-7075
Spanish IVR Non Transparent---(800) 778-6262
Spanish IVR Transparent---(888) 462-2378
Spanish Services - Bank of America (All products)---1(800) 688-6086